Support
Frequently asked questions
Answers current as of 2026.
How long does an average case take to complete?
The duration varies depending on the complexity of the case, but typically ranges from 3 to 12 months. We work diligently to ensure the fastest possible resolution while maintaining thoroughness in our investigation.
What is the cost of pursuing a case via Coinora?
Our pricing is customized based on the specific circumstances of each case. We offer a free initial consultation to assess your situation and provide a transparent quote. Payment plans are available to ensure our services are accessible.
Why don't you charge me at the end of the process only?
Our investigation and reporting services require significant upfront resources, expertise, and technology. We charge for the professional services we provide, which include detailed forensic analysis, comprehensive reporting, and strategic guidance. Success is not guaranteed in all cases, and our fees reflect the work performed rather than outcomes.
Where is Coinora based?
Coinora is registered in the Special Section of the Currency Exchange Register for virtual currency services. However, we operate internationally and assist clients worldwide through our digital infrastructure.
How do I know that Coinora isn't a scam?
We are a registered and regulated entity. You can verify our credentials through official registries. We also provide transparent information about our processes, maintain professional standards, and offer verifiable references from past clients. We never ask for payment through untraceable methods and always provide detailed invoices.
Why is Coinora not regulated by the FCA (Financial Conduct Authority)?
Coinora specializes in investigation reports and cryptocurrency tracing services. We do not provide financial advice, investment services, or fund management, which are the activities regulated by the FCA. Our services fall under different regulatory frameworks appropriate to our specific operations.
Are you legal professionals?
Our team includes various specialists with backgrounds in cybersecurity, digital forensics, and legal consulting. While we work closely with legal professionals and can provide expert witness services, we do not provide legal representation. We recommend clients work with qualified attorneys for legal proceedings.
Will your actions lead to the taking of scammers to court?
Our primary role is to provide comprehensive investigation reports and evidence that can support legal action. Whether cases proceed to court depends on multiple factors including jurisdiction, available evidence, and decisions made by law enforcement or your legal representatives. We provide the foundational documentation needed for such proceedings.
Does it matter where I am based?
No, we assist clients worldwide. Cryptocurrency scams are a global issue, and our digital-first infrastructure allows us to help victims regardless of their location.